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- Distance purchasing - return shipment, refund
we may refuse the items or we only have to refund you part of the amounts received. If this is the case, we will inform you immediately after receipt of the items.
- This article also applies only to consumers in the event of sale via our website.
Unless we collect the items ourselves or have them collected, the following conditions apply by returning the items:
- within 14 calendar days after termination;
- in the original packaging;
- at your expense and risk.
- By "unused" in paragraph 2(c) we mean: you may not use the items beyond what is necessary to establish the nature, characteristics and operation of the items delivered. Do you act in breach of paragraph 2(b) or 2(c)? In this case, you are liable for any reduction in value of the items.
- At the latest within 14 calendar days after receipt of your statement of termination we will refund to you the amounts received from you. Unless we agree otherwise, we will do this in the same manner and in the same currency as your payment.
- Paragraph 4 also applies to any shipping costs that you paid to us for the delivery, but the costs of the return shipment are at your own expense. The latter also applies to additional (shipping) costs that you incurred because you have chosen a different method of delivery than the standard method offered by us.
Unless we collect the items ourselves or have them collected, you can only claim a refund after:
- we have received the items in return;
- or you have demonstrated that you have returned the items.
If the items:
- have been treated;
- have been damaged;
- have been used (see definition paragraph 3);
- You are never liable nor shall you owe any costs for the mere fact that you are making use of your right of termination.
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